Volunteering at a Hospital

This summer, I had the opportunity to volunteer at my local hospital in Dr. Phillips.  My job, as a volunteer in the ICU, was to answer phones, transport blood capsules, and organize medicines by patients' names. After finishing those tasks, I was left to observe the environment around me. On one of my weekly visits after I had finished my assigned tasks, I saw a doctor struggling to communicate with his patient. The patient was an elderly man who only spoke Spanish. His family also spoke very little English. The doctor tried to communicate with the family but he realized the patient's family couldn't understand him.  He stepped out of the room to place a call to the translator line to help him. After twenty or thirty minutes, a translator came to the room to help the doctor and the family understand what was happening. I was shocked at the length of time they waited and asked my dad, a physician, if this was a usual occurrence. He told me "oftentimes, doctors can not speak the same language as the patient and aren't able to provide the best care they can because of the language barrier." Additionally, doctors struggle to convey emotion and empathy in the same way they can with their English patients because many are forced to use Google Translate if they cannot afford to wait for a translator. This unfortunate circumstance showed me one of the major problems plaguing the healthcare community. I researched translation programs which would allow doctors to provide a similar level of patient care. 

Day Translation: This is a medical translation service in which doctors can call and a HIPPA certified translator will translate and convey more meaningful information to both parties - doctor and patient (family). With live translation tones, pauses and dialectics are expressed more effectively than a robotic translator.

iTranslate: This is an app which will allow the doctor to speak into the phone and hear themselves speak out loud in the language they desire. This app seems to allow for a quicker method of communication while also allowing for more complex discussions and hopefully more empathy and emotion.

These two programs allow doctors to provide a similar level of care to their non - English speaking patients. Since Windermere Prep is partly international boarding students these same applications may be extremely useful to teachers as well.  To promote camaraderie in and out of the classroom students should use these apps to get to know boarding students better!